Satisfaction Guaranteed!
We want your shopping experience with us to be as pleasurable and hassle free as possible. If you are unsatisfied for any reason, please return your unaltered order within 30 days of the original ship date for a full refund minus the original shipping charge. To ensure a simple return process, please follow the policy guidelines listed below. There is no need to contact us before returning an order unless a return is needed due to defective merchandise or an error on our part. If this is the case, please click here to contact us.

Policy Guidelines & Information

·         All returns must reach us within 30 days of the original ship date.

·         All yarn must be returned in its original shipping condition (i.e. uncut, unwashed, hanked etc.).

·         Any packaged item must be returned in its original packaging.

·         Unless due to our error, return shipping is the responsibility of the customer.  

·         Original shipping will be deducted from your refund if an order that received free original shipping is returned.

·         If a portion of a free shipping order is returned, only the original shipping for that portion will be deducted from your refund if the remaining (kept) portion of the order would have still been eligible for free shipping. If the returned portion causes the remaining portion of the original order to be unqualified for free shipping, the full original shipping will be deducted from your refund.

·         A copy of your original order or receipt must be included in the return package.

·         Online order returns should include the account number, CVV#  & exp. date of the credit card you wish your refund to be issued.

·         Patterns, needles cannot be returned.

Ship or mail returns to:
Needles & Knobs
Attn: Returns
7213 Central Avenue
St. Petersburg, FL  33710

Very Important Information - Please Read!!
We are unable to offer claims of any kind after the 30 day time frame has expired or merchandise has been altered!
We offer a very generous return policy because we want to give our customers enough time to inspect and confirm their choices. However, the time limit we do have on returns is strictly enforced. To ensure a smooth return / refund, please make sure you have read and understand the full return policy of Needles & Knobs and Needles & Knobs.com. Please be aware that NO refunds will be issued for returns that are not received at our store within 30 days of the original ship date. Before shipping a return, we encourage our customers to verify the transit times of their selected courier as any returns exceeding this time frame will be shipped back to the customer at his / her expense. Also please note that we cannot refund what we don"t receive so we urge our customers to keep a record of the return tracking number or request a delivery receipt. We cannot stress enough the importance of our time frame. Please do not ship a return if it will not reach us within the 30 day guidelines stated here. If this request is ignored and a return is delivered to us but not received in time for a refund, the customer will have the option of consuming all expenses to have the package reshipped to him/her (paying a total of 3 shipping charges!) or forfeiting everything (having nothing at all to show for 2 shipping charges!). Please Do Not take that chance! Inspect your order upon receipt to confirm the quality of the merchandise and your satisfaction. Notify us immediately of any errors on our part or product defects so that we can issue a return or replacement before the 30 day deadline. Unfortunately, we are unable to offer any claims if we are notified about defects or errors after the 30 day deadline has expired or after the merchandise has been altered in any way (not in original shipping condition). If you have your order shipped to another party it is still your responsibility to make sure the merchandise is inspected for quality and any claims are made within the 30 day time frame.  Likewise, if it will be a while before you are able to start a project your order will still need to be inspected immediately upon arrival before it is stored away. We are unable to offer claims of any kind after the 30 day time frame has expired or merchandise has been altered in any way.

After your return has been received
Customers that meet our return policy guidelines will receive a full product refund less original shipping charges. You will receive a detailed confirmation once your refund has been processed. Please allow up to 2 weeks after it reaches to receive a refund. This will give us the time we need to fully inspect the shipment and process your refund. If your order was placed online, please remember to list your credit card information to ensure the speediest refund. Customers that do not meet our return policy guidelines will be contacted.

Exchanges
All guidelines provided in our return policy also apply to exchanges.  After the return and exchange are calculated (along with the shipping charge for the exchange), the remaining balance will be either refunded or charged to your account.